Last updated: 25 September 2026
Right of Withdrawal
In accordance with the French Consumer Code, where the right of withdrawal applies, consumers have fourteen (14) days from receipt of their order to exercise this right, without having to provide a reason.
Where an order contains several goods delivered separately, the withdrawal period begins upon receipt of the last relevant item.
To exercise your right of withdrawal, you may inform us of your decision using the withdrawal form available in our Terms and Conditions of Sale, the online withdrawal functionality available on the website, or any other unambiguous statement expressing your decision to withdraw.
No return authorisation number or prior approval from Japanese Linocut® is required to exercise your statutory right of withdrawal.
Returning Your Order
After informing us of your decision to withdraw, you have 14 days to return the product to:
Japanese Linocut
163 Chemin de Rolion
01800 Saint-Jean-de-Niost
France
The direct cost of returning the product is borne by the customer.
We recommend packaging the artwork carefully to protect it during transport and retaining proof of shipment.
You may open the parcel and inspect the product as you would reasonably be able to do in a shop.
You are only liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning.
The original packaging is therefore not an automatic requirement for exercising the right of withdrawal.
Refunds
Where the right of withdrawal is validly exercised, Japanese Linocut® will refund all payments received, including the initial standard delivery charges, no later than 14 days from the date on which we are informed of your decision to withdraw.
We may withhold the refund until we have received the product back or until you provide evidence that it has been sent back, whichever occurs first.
Refunds will be made using the same payment method used for the original order, unless the customer expressly agrees to another payment method that does not result in any additional cost.
Any additional costs resulting from the customer’s choice of a delivery method more expensive than the standard delivery method offered will not be refunded.
Return shipping costs remain the responsibility of the customer.
Damaged, Defective or Non-Conforming Products
If you receive a product that is damaged, defective or does not correspond to your order, please contact us as soon as possible.
We recommend providing photographs of the product, parcel, packaging and shipping label to help us process your request quickly.
This procedure does not limit any rights you may have under applicable statutory guarantees, including the legal guarantee of conformity.
Exchanges
We do not systematically offer exchanges for products returned under the right of withdrawal.
If a product is damaged, defective or non-conforming, please contact us so that we can offer an appropriate solution in accordance with your statutory rights.
Linocut Workshops
Linocut workshops offered for a specific date or period constitute leisure activities for which the statutory 14-day right of withdrawal does not apply, in accordance with Article L.221-28 of the French Consumer Code.
Any commercial cancellation or rescheduling options stated at the time of booking remain applicable.
If a workshop is cancelled by Japanese Linocut®, an alternative date or a refund will be offered depending on the circumstances.
Need Help?
For any questions regarding a return, refund or product you have received, please contact us through the Contact section of our website.
For further information about your rights, including the right of withdrawal and statutory guarantees, please refer to our Terms and Conditions of Sale.
